Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 2–3 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing time is separate from the time your package is in transit with the shipping carrier.

Shipping Rates

Shipping charges are calculated and displayed at checkout.

Ebony Phonics offers free standard shipping on orders of $35 or more within the United States.

Delivery

Estimated delivery times may vary depending on the destination and shipping carrier. Once an order has been transferred to the carrier, delivery times may be affected by circumstances outside of our control, including weather, holidays, or carrier delays.

Shipping Address

Please review your shipping address carefully before submitting your order. If you notice an error after placing your order, contact us as soon as possible. We will make every effort to assist you before the order ships, but we cannot guarantee that an address can be changed once an order has been processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact Ebony Phonics promptly with your order number and a photo of the item and packaging, if applicable. We will work with you to provide an appropriate replacement or resolution.

In some cases, we may not require a damaged or incorrect greeting card to be returned.

Lost or Delayed Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check with members of your household, neighbors, and the shipping carrier first.

If you are still unable to locate your order, please contact us and we will assist you in determining the appropriate next steps.

Returns and Exchanges

Eligible items may be returned or exchanged within 14 days of delivery. Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Custom or personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

For additional information, please review our Return Policy.

Questions

If you have questions about an order or shipment, please contact Ebony Phonics through the contact information provided on our website.